Workforce
Operations & member care
The Realnaps workforce keeps AI virtual football picks honest and members looked after: support, compliance, community and finance, each with its own desk. This is our portal.
Department
Every member, every conversation, every open ticket.
Roles: Support Agent (L1) · Support Team Lead (L2)
Department
Identity checks before anyone is paid.
Roles: KYC Officer (L1) · Compliance Lead (L2)
Department
The review board and the dashboard chat.
Roles: Community Moderator (L1) · Community Lead (L2)
Department
Withdrawals, payments and the money trail.
Roles: Finance Officer (L1) · Finance Lead (L2)
Governance & standards
No Realnaps staff member ever asks a member for a password, withdrawal PIN or bookmaker login. Members are told so on every support page.
Everyone gets only the roles their work needs. Each role opens one department at its level; leads can do a little more than officers.
Sign-ins, replies, approvals, payouts, role changes and every member looked up go into an audit log that admins review.
Signing in on a new device signs the old one out. Suspended staff are signed out everywhere at once.
ID photos, selfies and ticket screenshots are only shown to staff whose role needs them, and never leave the portal.
Picks are estimates, not guarantees. We never promise wins, and we take down anything that does.